Imagine knowing days, weeks, or even months in advance when one of your customers is ready to buy, switch or cancel!
The relevance of the tweet; "Service is down again. So frustrated!" depends on whether it comes from your customer or from some random account. Most social media listening solutions would filter this one out as non-specific and non-attributable, because they're looking for mentions of your brand across the broader social universe. But ThinkCX specifically monitors your customers, and so when we find a comment like this, we flag it as highly relevant - and highly actionable.
Every customer has a story to tell about their interaction with your service. Other social media listening tools only react for you when a story reaches crisis status. But ThinkCX takes a completely different approach. We proactively monitor each entry in your customer's story, in real time. We look for key actionable inflection points, such as a service let-down, a subtle criticism of your service, a graduation, or a new job. You benefit by attacking churn before it happens, and by knowing the moment your customers experience life events in their story that signal upsell or nextsell opportunities.