When your customer calls for service or support, ThinkCX finds and analyzes their social signals, providing better insights, fantastic follow-up options, and the chance to create a raving fan.
The emerging focus on Customer Experience as the primary battlefield for market leadership means that it is now more critical than ever to have total visibility of the customer's journey with your product or service. That includes the millions of social media interactions between your customers and your brand (and your competitors' brands as well).
ThinkCX locates, filters, and analyzes all those social interactions, but displays only the relevant data for your Customer Care agents. That way, whether its Billing or Tech Support, your agents know as they pick up the call, whether that caller is a fan, a follower, a flight risk, or an influencer. And while knowing is great, its not nearly enough…so ThinkCX also provides automated Wow! activities that produce measurable reputation and marketing benefits aligned with your business rules and objectives.
|Real Time Notifications||Social Insights||Geo/Location Insights|