Last updated: Sept 1, 2015
Consent and Information Collection and Use
We may use your personal or account information for the following purposes:
We may occasionally communicate with you regarding our products, services, news and events. You have the option to not receive this information. We provide an opt-out function within all email communications of this nature, or will cease to communicate with you for this purpose if you contact us and tell us not to communicate this information to you. The only kind of these communications that you may not “opt-out” of are those required to communicate announcements related to the Services, including information specific to your Account, planned Services suspensions and outages. We will attempt to minimize this type of communication to you.
For the purposes of billing your account, ThinkCX does not collect or store any credit card information on our servers. Rather, ThinkCX uses third party payment providers that specialize in order process payments. These providers have in place up-to-date technology and internal procedures to guard such payment information against unauthorized access or intruders; however, there is no guarantee that such technology or procedures can eliminate all of the risks of theft, loss or misuse. ThinkCX shall not be liable to you or any other person for any damages that might result from unauthorized use, publication, disclosure or any other misuse of such payment information, including credit card information.
As part of using the Services, you may provide consumer contact information (e.g., email addresses, phone numbers, and mailing addresses) (“Customer Contact Data”) to ThinkCX for processing purposes. ThinkCX will not sell, rent or lease your Customer Contact Data. ThinkCX will never ask you to provide sensitive consumer payment or account data such as credit card information, payment history, account usernames or passwords. ThinkCX will not use your Customer Contact Data to contact your customers, unless you contact us in writing with explicit instructions to do so. ThinkCX will not share your Customer Contact Data with any other ThinkCX client. ThinkCX may query third party data providers (e.g., Twitter, Facebook, LinkedIn, Full Contact and Bing) (“Third Party Service Providers”) using Customer Contact Data for the sole purpose of retrieving data to provide the Services to you.
Customer Proprietary Network Information
ThinkCX collects and analyzes consumer data that we retrieve from publicly-available sources and Third Party Service Providers. Our Services do not include the analysis of data that is defined by the authorities as Customer Proprietary Network Information (“CPNI”). We will never collect, analyze, use, or ask you to provide your customers’ CPNI data.
In order to provide and improve the Services, ThinkCX collects, analyzes and stores publicly-available consumer data (“Public Consumer Data”) such as names, URLs, photos, locations, titles, social media handles and content retrieved from users and Third Party Service Providers. ThinkCX may combine Public Consumer Data with corrections and feedback provided by our users to create a more accurate consumer record. This consumer record is available to anyone who uses the Services.
We may also use your personal information, Customer Contact Data, and Public Consumer Data to generate Aggregated Data for internal use and for sharing with others on a selective basis. “Aggregated Data” means records which have been stripped of information potentially identifying users, and which have been manipulated or combined to provide generalized, anonymous information. You and your customer’s identity and personal information will be kept anonymous in Aggregated Data.
Age of Consent
We do not knowingly provide the Services to, and will not knowingly collect the personal information from anyone under the age of consent.
Rights to Your Information
You have the right to access and edit your information at any time through the web interface provided as part of the Services or by contacting us.
Cookies and Log Files
Change of Ownership or Business Transition
In the event of a change of ownership or other business transition, such as a merger, acquisition or sale of our assets, your information may be transferred in accordance with applicable privacy laws.
We follow generally accepted industry standards to protect your personally identifiable information and the Customer Contact Data provided to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security. When you enter sensitive information (such as login credentials) we encrypt the transmission of that information using secure socket layer technology (SSL).
We strongly recommend that you do not disclose your password to anyone. If you forget your password, we will ask you for your ID and send you an email containing your password.
Please remember that you control what personal information you provide while using the Site and Services. Ultimately, you are responsible for maintaining the secrecy of your identification, passwords and/or any personal information in your possession for the use of the Site and/or Services. Always be careful and responsible regarding your personal information. We are not responsible for, and cannot control, the use by others of any information which you provide to them and you should use caution in selecting the personal information you provide to others through the Site or Services. Similarly, we cannot assume any responsibility for the content of any personal information or other information which you receive from other users through the Site or Services, and you release us from any and all liability in connection with the contents of any personal information or other information which you may receive using the Site or Services. We cannot guarantee, or assume any responsibility for verifying, the accuracy of the personal information or other information provided by any third party. You release us from any and all liability in connection with the use of such personal information or other information of others.